Legal

Terms of Service

Effective: May 19, 2026 · Last updated: September 21, 2026 · Español

Plain English summary. By using any eGenieHub product, you agree to these Terms. Our tools — including AI-generated outputs like insurance supplements, paint quotes, and pricing recommendations — are designed to help you run your business, but they are not professional, legal, or insurance advice. You're responsible for reviewing and approving the work before it goes out the door. We're responsible for keeping the Service running and treating your data with care.

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you and EGENIEHUB, L.L.C. ("eGenieHub," "we," "us," or "our") governing your access to and use of the Services (defined below). By creating an account, clicking "I agree," using any Service, calling a business that uses our AI receptionist, or opting in to text messages, you accept these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business and "you" means both you and the business.

2. Description of services

The "Services" include all eGenieHub products, websites, integrations, and software, including:

ClaimRecoup — automated insurance-supplement engine for collision repair shops
AI phone receptionist services (including GenieVoice) — AI call answering, request capture, and business automation
PaintFlow AI — paint quoting platform
Vault Motors / Virtual Car Showroom — used car dealer platform
AI Business Website System — website and CRM packages
AI Digital Menu — restaurant ordering products
Any other product, sub-brand, or service we offer

When you call a business that uses our receptionist service, an AI assistant may answer, collect your request and contact details, and pass them to that business. We are not the provider of the underlying services or repairs; the business you contacted is responsible for the work it performs.

We may add, remove, or modify features at any time.

3. Account registration & eligibility

You must be at least 18 years old and able to form a binding contract.
You must provide accurate, complete information at signup and keep it current.
You are responsible for all activity that occurs under your account, including activity by your employees and contractors.
Keep your credentials confidential. Notify us immediately at info@egeniehub.com if you suspect unauthorized access.

4. Subscriptions, billing & cancellation

4.1 Plans & fees

Plan terms (price, billing frequency, included features) are presented at signup and may be specific to the product you use. Unless otherwise stated, fees are quoted in U.S. dollars.

4.2 Billing

We bill in advance on a recurring basis (monthly or annually as you selected). Performance-based plans (where applicable) are billed in arrears against the metric agreed at signup. Payments are processed by Stripe.

4.3 Auto-renewal

Subscriptions automatically renew at the end of each term unless cancelled before the next billing date. You can cancel any time from your account.

4.4 Refunds

Fees are non-refundable except where required by law. If you cancel mid-term, your subscription remains active until the end of the paid period.

4.5 Late payment

If a payment fails, we may suspend the Service after reasonable notice and reattempt the charge. Repeated failure may result in termination.

5. Free pilots & trials

Some products are offered with a free pilot or trial period (for example, the ClaimRecoup 30-day pilot). During the pilot:

No fees are charged.
You can cancel at any time without obligation.
At the end of the pilot, your account automatically converts to the plan you selected at signup unless you cancel first.
Pilots are limited to one per business unless we agree otherwise.

6. Acceptable use

You will not, and will not permit anyone else to:

Use the Services to violate any law, regulation, or third-party right.
Reverse engineer, decompile, or attempt to extract the source code or models powering the Services.
Resell, sublicense, or white-label the Services without a written agreement with us.
Upload malicious code, viruses, or content designed to harm any system.
Use the Services to harass, defame, or violate the privacy of any person.
Submit fraudulent or knowingly inaccurate information (for example, a fabricated insurance estimate) to the Services.
Use the Services to send unsolicited bulk communications (spam) outside of consented channels.
Interfere with or disrupt the integrity or performance of the Services.

We may suspend or terminate access if you breach this section.

7. Text messaging terms

When you provide your phone number and agree to be contacted, EGENIEHUB, L.L.C. may send you informational text messages about your service request, such as callback confirmations and appointment updates. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for help, or contact info@egeniehub.com or (214) 607-8160. Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchasing any goods or services.

Your phone number and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for marketing purposes. See Section 5 of our Privacy Policy.

8. Intellectual property

We own the Services, including all software, models, prompts, designs, branding, documentation, and underlying technology. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms while your account is active and paid up.

"eGenieHub," "ClaimRecoup," "PaintFlow," "Vault Motors," and our logos and product names are our trademarks. You may not use them without our prior written consent.

9. Your content & data

You own your data. You retain all rights to the content you upload to the Services (the "Customer Data") — including insurance estimates, photos, customer records, and supplements generated for you.

You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit Customer Data solely to operate the Services for you. We do not use Customer Data to train shared AI models. We do not sell Customer Data.

You are responsible for ensuring you have the right to upload Customer Data — for example, that you have consent from your customers where required, and that you have the right to share insurance estimates with us for processing.

10. AI outputs — important disclaimers

READ THIS SECTION CAREFULLY. Our Services use artificial intelligence to generate outputs including insurance supplements, repair recommendations, paint quotes, customer messages, and other content. These outputs are decision-support tools — not professional, legal, insurance, or medical advice — and you are responsible for reviewing, validating, and approving them before relying on them or sending them to any third party.

10.1 Supplement outputs (ClaimRecoup)

ClaimRecoup generates insurance supplement documents based on the estimates and photos you upload, cross-referenced against published OEM repair procedures and industry-standard references. Dollar amounts shown in supplements are estimates based on the inputs we receive and the rates you provide. Actual recovery depends on factors outside our control, including the carrier's response, the specific claim file, hidden damage, your shop's labor rates, and the terms of the insured's policy. We do not guarantee any specific recovery amount.

10.2 Quotes & pricing (PaintFlow, Vault Motors)

Quotes and pricing outputs are estimates based on the inputs provided. You are responsible for confirming the inputs and the final price you charge the end customer.

10.3 No legal or insurance advice

Nothing the Services generate constitutes legal advice, insurance advice, or licensed professional advice. Consult a licensed attorney, insurance professional, or appropriate expert for advice specific to your situation.

10.4 Your review obligation

You agree to review every AI-generated output before sending it to a customer, insurer, third party, or regulator. You are the final decision-maker. We are not responsible for outputs you submit without review.

11. Third-party services & integrations

The Services rely on or integrate with third-party platforms (Stripe, Twilio, AWS, Anthropic, OpenAI, our CRM provider, Make.com, Gmail, and others). Your use of those services through us is also subject to their respective terms. We are not responsible for the availability, accuracy, or content of third-party services.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, eGENIEHUB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUTS WILL BE ACCURATE OR ACHIEVE ANY PARTICULAR RESULT.

For our receptionist services, we make reasonable efforts to capture requests accurately and relay them promptly, but we do not guarantee callback times, service availability, or outcomes, and we are not responsible for the actions of the businesses that use our services.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

eGENIEHUB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO eGENIEHUB IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (US$100).

14. Indemnification

You will indemnify, defend, and hold harmless eGenieHub and its officers, employees, and contractors from any claim, demand, loss, or damages (including reasonable attorneys' fees) arising out of: (a) your use of the Services, (b) Customer Data you upload, (c) your breach of these Terms, or (d) your violation of any law or third-party right.

15. Term & termination

These Terms apply for as long as you use the Services. You can terminate by cancelling your account. We can suspend or terminate your access at any time if you breach these Terms, if continued provision becomes commercially impractical, or as required by law.

On termination, your right to use the Services ends, and we may delete your Customer Data after the retention period in our Privacy Policy. Sections that by their nature should survive termination (including Sections 8, 9, 12, 13, 14, 16, and 17) will survive.

16. Governing law

These Terms are governed by the laws of the State of Texas, U.S.A., without regard to its conflict of laws principles. The federal and state courts of Dallas County, Texas have exclusive jurisdiction over any claims not subject to arbitration under Section 17.

17. Dispute resolution & arbitration

17.1 Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by contacting info@egeniehub.com. We will try to resolve it within 60 days.

17.2 Binding arbitration

If we cannot resolve a dispute informally, you and eGenieHub agree to resolve any claim arising out of or related to these Terms or the Services by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Dallas County, Texas (or by videoconference at the parties' election). Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class action waiver

YOU AND eGENIEHUB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

17.4 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights. Either party may bring an individual action in small-claims court instead of arbitration.

17.5 30-day opt-out

You may opt out of the arbitration clause and class action waiver by emailing info@egeniehub.com within 30 days of first accepting these Terms, stating your name, account email, and that you are opting out of arbitration.

18. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or in-product before the changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

19. Miscellaneous

Entire agreement. These Terms (with our Privacy Policy and any product-specific terms) are the entire agreement between you and eGenieHub.
No waiver. Our failure to enforce any provision is not a waiver.
Severability. If any provision is held unenforceable, the rest remains in effect.
Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for failures caused by events beyond reasonable control.
Independent contractors. Nothing in these Terms creates a partnership, agency, or employment relationship.

20. Contact

EGENIEHUB, L.L.C.
Dallas, Texas
Email: info@egeniehub.com
Phone & text-message help: (214) 607-8160